What Are Five Important Questions To Ask When Hiring an HVAC Contractor?

HVAC Contractor in Sonoma and Marin County

If you are looking for a good HVAC contractor in Sonoma and Marin County, you have a wealth of options to choose from. Many homeowners become so overwhelmed that they simply choose the first contractor that gives them a reasonable price. Others shop around but, make a choice solely based on the lowest price.

Sometimes homeowners get a good deal and great service when they choose these routes. However, more often than not, they miss out on lower prices or find themselves calling another company to resolve the issues of the first. The best way to avoid this is to ask the right questions from the start. Here are the top five you should keep in mind.

1. What Do Customers Say About the Company?

Realistically, no company is going to share the bad things customers have said about its services. Instead, you will hear all the compliments they received. The good news is you don’t have to rely on the information they volunteer alone. Ask for references and check their reviews online. Some great review platforms to look at include Google My Business, Facebook, and Better Business Bureau.

2. Do They Appear Trustworthy and Courteous?

Most companies appear friendly in the beginning but might begin to show their true colors once you commit to working with them. This is why checking reviews is so important as customers will air these concerns. If you discover disturbing information about the company, such as lawsuits, dig further to uncover if there is a pattern or this was a one-off situation.

3. Are They Proposing a Solution That Actually Solves the Problem?

Many HVAC companies have contracts with specific manufacturers or stores. Some contractors are more lucrative than others. In a bid to make more money, companies might push particular “solutions” as being perfect for you. It might sound great in the beginning, but re-evaluate what your concerns were and see whether the proposal actually solves the problem.

4. Do They Fully Explain the Process?

When someone cleans, repairs or installs an HVAC unit, they spend a great deal of time in your home getting the work done. You deserve to know what they’re doing and why. Contractors who respect this tell you upfront or will provide details when you ask. If you receive flippant or dismissive responses, reconsider doing business with them.

5. Are the Prices Worth What You’re Getting?

The only way to truly know the answer to this question is to ask around for quotes. However, keep in mind that the lowest price is not always the best deal. Always consider the concerns raised here. You should also double-check that they are bonded, licensed and insured.
 
The HVAC unit in your home plays a key role in your continued comfort — or discomfort — for the next 10 or so years. Because of this, it’s important to make a choice you can live with and that meets all your needs.
 
At Next Level HVAC, we have been a top-rated HVAC contractor in Sonoma and Marin County for several years. Are you ready to compare us against these and other important questions? Use our contact form to get started.